Shipping policy
Thank you for shopping with us! We are committed to getting your order to you safely and as quickly as possible.
Order Processing
Orders are typically processed within 7-12 business days after payment is confirmed.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
Estimated delivery times are:
- Standard Shipping: 7–20 business days
- Delivery times may vary depending on the destination, customs, weather, carrier delays, and other circumstances outside our control.
Please note that these are estimated delivery times, not guaranteed delivery dates.
Tracking
Once your order has shipped, you may receive a tracking number by email. Tracking information can take a few days to become active after shipment.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes depending on the destination country.
Any applicable customs duties or taxes are the responsibility of the customer unless otherwise stated at checkout.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery period, please contact us at gurshanbirsingh009@gmail.com
We will help investigate the shipment and work with the relevant shipping provider or supplier where necessary.
Incorrect or Damaged Items
If you receive an incorrect or damaged product, please contact us within 7 days of delivery at gurshanbirsingh009@gmail.com and include your order number and clear photos of the item.
Please do not return an item without contacting us first, as we will provide the appropriate return instructions if a return is required.
Changes to Your Order
If you need to change or cancel your order, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it.
Contact Us
If you have any questions about shipping, please contact us:
Email: gurshanbirsingh009@gmail.com
Store: Pawsandplenty